Last updated: 21 October 2026

Nature of the product

FuelD is a food and beverage product meant to be served chilled. For hygiene and safety, we cannot take back opened or used bottles, or accept returns because you changed your mind. If something is wrong with your order, we will make it right as described below.

Cancelling an order

You can cancel an order until it is dispatched. To cancel, email mysnutriment@gmail.com or call 9980101283 with your order number. If we approve the cancellation, we refund the full amount paid. We do not charge a cancellation fee.

If we cancel

We may cancel an order if the product is out of stock, there is a pricing or listing error, payment fails, or the delivery address is outside our delivery area. We will refund any amount paid in full.

Damaged, leaking, wrong or expired products

If your parcel arrives damaged or leaking, with a broken seal, with the wrong product, or with a product past its date, contact us within 24 hours of delivery. Please send your order number and clear photos or a video of the parcel and the product. After we check, we will offer you a replacement or a refund, and we decide which, depending on stock and what is practical.

What we cannot accept

We cannot accept claims reported after the claim period, or for damage that happens after delivery, such as storing the product incorrectly.

How refunds are paid

Approved refunds go back to your original payment method within 5 to 7 business days of approval. Your bank or payment provider may take extra time to show the credit. For Cash on Delivery orders, we will ask for your bank or UPI details.

Prepaid plans

You may ask to cancel a plan before its next box is dispatched. We will refund the price of the boxes that have not been dispatched, worked out as the plan price divided equally across its boxes. Boxes already dispatched are not refundable, except under the damaged or wrong product rules above. To pause or skip a box, contact us at least 3 days before dispatch. One pause of up to 30 days is allowed per plan.

Shipping costs

For cancelled orders we refund the product price in full. For failed deliveries, you pay for re-delivery as set out in our Shipping Policy. Return shipping applies only to change-of-mind returns, which we do not accept.

Contact

Mys Nutriment Private Limited. Email: mysnutriment@gmail.com. Phone: 9980101283. We acknowledge every complaint within 48 hours.